Refund policy

Full refund or replacement

Production fails and the three included versions cannot be completed.

One or more versions arrive corrupted, silent, truncated or unplayable.

The audio does not match the lyrics you approved.

You were charged twice for the same order.

Your order page stops allowing downloads of any of the included versions.

In these cases we agree with you on either producing the song again at no cost or refunding the full amount. Write to us and we will resolve it.

No refund

You request a different melody, voice or arrangement after audio production, without a service failure. The order does not include creative revisions.

The lyrics you approved contained a mistake, a misspelled name or a wrong fact. The review step before payment exists precisely for that.

You changed your mind after the audio was produced.

Deadline and process

You have 14 calendar days from delivery to claim for any of the reasons that do qualify for a refund.

Write to svc@atlantics.mx with your order link and what happened. We reply through the same channel.

Refunds return to the original payment method. Depending on your bank it can take several business days to appear.

Your legal rights

This policy does not replace or limit consumer rights that apply to you by mandatory law.